Politique de confidentialité

Information We Collect
We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and shipping address

  • Payment Information: Payment method details (processed securely by our payment partners – we do not store full payment card numbers)

  • Order History: Products you have purchased, order dates, and order status

  • Technical Data: IP address, browser type, device information, and cookies

  • Communications: Any correspondence you send to us via email or phone

How We Use Your Information
We use your personal data for the following purposes:

  • Processing and fulfilling your orders

  • Communicating with you about your order (confirmation, shipping updates, delivery issues)

  • Processing returns and refunds

  • Responding to your inquiries and customer service requests

  • Complying with legal obligations (tax, accounting, and regulatory requirements)

  • Improving our website and customer experience through analytics

Legal Basis for Processing (GDPR Compliance)
We process your personal data based on the following legal grounds:

  • Contractual necessity: To fulfil your order and provide the services you request

  • Legitimate interest: To improve our services and communicate with you about your purchase

  • Legal obligation: To comply with tax, accounting, and consumer protection laws

  • Consent: For marketing communications, where you have opted in

Data Sharing
We share your data only with trusted third parties necessary to operate our business:

  • Shipping carriers: To deliver your orders

  • Payment processors: To securely process transactions

  • IT service providers: To host and maintain our website

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for tax and accounting purposes (typically 10 years under French law). After this period, your data will be securely deleted or anonymised.

Your Rights (GDPR)
Under the GDPR, you have the following rights:

  • Right to access: Request a copy of the personal data we hold about you

  • Right to rectification: Correct inaccurate or incomplete data

  • Right to erasure: Request deletion of your data (subject to legal obligations)

  • Right to restriction: Limit how we use your data

  • Right to data portability: Receive your data in a structured format

  • Right to object: Object to processing based on legitimate interest

  • Right to withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@dusklia.com. We will respond within 30 days as required by law.

Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and remember your preferences. You can manage your cookie preferences through your browser settings. For non‑essential cookies (such as analytics and marketing), we will request your explicit consent before placing them.

Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration.

Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.