Politique de remboursement

Last updated: August 2026

30‑Day Return Policy
We want you to be completely satisfied with your purchase. You have 30 calendar days from the date you receive your order to request a return.

In addition to our 30‑day policy, French consumer law provides a statutory 14‑day right of withdrawal (droit de rétractation). Our 30‑day policy exceeds this requirement and gives you extra time to make your decision.

How to Initiate a Return
To request a return, please contact us at info@dusklia.com with the following information:

• Where and when you purchased the product

• Proof of purchase (order number or receipt)

• Photos of the product (to help us understand your concern)

• The reason for your return request

We will respond within 2 business days with return instructions and the return shipping address.

Return Conditions
To be eligible for a full refund:

• The product must be returned in its original condition – unused, undamaged, and with all original tags, packaging, and accessories intact.

• The product must be returned within 30 days of you notifying us of your return request.

• Products that have been opened and are not returnable for hygiene reasons (such as opened cosmetics or underwear) are not eligible for return.

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defect, an error on our part, or an item that does not match the description.

Refund Processing
Once we receive your returned item and verify its condition, we will process your refund within 1–3 business days. The refund will be issued to your original payment method.

Refund Timing
Please allow 6–10 business days for the refund to appear in your account, as processing times vary by bank and payment provider. We will notify you via email or phone once your refund has been completed.

Non‑Returnable Items
The following items are not eligible for return:

• Custom‑made or personalised products

• Products that deteriorate rapidly

• Digital content (downloadable software, e‑goods) once delivery has begun

• Items unsealed that cannot be returned for hygiene or health protection reasons

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@dusklia.com with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you, including return shipping.